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At Multipart we believe that no
matter how efficient the management of the supply chain it will
only become world class when it is supported by efficient and
effective customer service, that is why we have developed this
core capability. Our customer service centres provide call
handling for a range of clients covering sales, marketing, and
customer advice and customer service functions.
Within our product marketing department we design, manage and implement the aftermarket parts and components sales strategy for many of our clients. This service assists our clients maximise sales value whilst building a strong brand image.
Our customer service centres provide a service integrated to the customer
business operated either remotely or in situ. The customer service
provision is supported by the high standards of training, consistent
with our own core values. A comprehensive range of Key Performance
Indicators (KPI's) and regular customer satisfaction surveys
ensures customer service exceeds both customer and client expectations.
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| Services include: |
Benefits Include: |
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- Sales and Marketing
- Enquiry Handling
- Customer Advice
- Key Performance Indices
- Service Centre Management
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- Best practice
- Innovation
- Measurable Performance
- Continuous Improvement
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