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Multipart Defence takes Customer Support very seriously - not just because many of our customers are armed (well, maybe a bit), but in recognition of the job our customers, Her Majesty's Armed Forces, do in defence of the realm.
That's why...
...we brought in more Technical support on the C Vehicles contract to deal with the high levels of uncodified, never-before-ordered items - before we can supply it, we need to work out what it is!
...we extended our working day in the office by 3 1/2 hours and in the warehouse by 8 hours so we could process all the high priority demands coming from units in Iraq and Afghanistan.
...we modified our IT system to mimic MoD's demand protocols, developed a range of different access options, and made it as widely available as MoD policy would allow.
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